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Works4Me -Learning

Works4Me-Learning is a knowledge-sharing and enablement program designed to empower IT professionals, service managers, and business leaders with practical insights into (AI-driven) Service Management, compliance (e.g. NIS2), and the Xurrent platform.

It combines hands-on coaching, interactive workshops, and expert-curated content to accelerate learning, close capability gaps, and drive smarter, faster service operations.

Types of Learning Sessions

On-Demand

A flexible, self-paced learning model that allows individuals to access training materials anytime, anywhere, based on their own schedule and needs. It typically includes pre-recorded videos, interactive modules, quizzes, and downloadable resources, enabling learners to revisit content as needed and progress at their own speed without relying on fixed class times or instructor availability.

Web Based

Webinar sessions scheduled online for learners to access. These sessions are designed to deliver expert-led guidance, demonstrations, and insights in a structured format, allowing participants to benefit from the depth of a live webinar together with other participants from your own company or other companies​.

Podcasts

Flexible, audio-first learning through episodes available on any major podcast platform. Designed for learning on the go, these sessions allow listeners to absorb expert insights, practical tips, and real-world examples at their own pace—whether commuting, exercising, or taking a break—making continuous learning effortless and accessible anytime, anywhere.

Classroom

Classroom-based training involves in-person, instructor-led learning sessions where participants gather in a physical location to receive structured instruction. 

This format encourages real-time interaction, direct feedback, and peer collaboration, making it ideal for complex topics, practical skills, or team-based learning environments.

Learning Curriculum

Works4Me offers a comprehensive range of Xurrent platform trainings tailored to different roles and needs, including Service Desk Training for frontline support teams, Administrator Training in both Starter and Advanced levels for platform setup and governance, Continuous Improvement Training focused on optimization and KPI-driven enhancements, and Service Catalog Management Training for designing and maintaining user-centric services. Additionally, Ad-Hoc and On-Demand Xurrent Training sessions are available to address specific customer requirements or evolving skill gaps, ensuring flexible and targeted learning at every stage of the Xurrent journey.

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