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Creating your Service Catalog
What is the purpose of a Service Catalog ? The purpose of a Service Catalog is to provide and maintain a single source of consistent...

Jean-Marie Van Cutsem
Feb 22, 20213 min read
169 views
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Managing effective IT Security Incident Threats
Be Prepared: Respond Effectively to Security Incidents A Security Incident Response Plan  is a critical asset for any modern...

Jean-Marie Van Cutsem
Jul 26, 20202 min read
86 views
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The new way of license management
Wondering what the impact is of a pandemic on the license count or even what amount of money did I spend this year and did I get the...

Jean-Marie Van Cutsem
May 4, 20202 min read
23 views
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User Experience : Using NFC Tags to register a request
Have you ever thought about improving the user experience of creating a request (ticket) for your end-users using their smartphone...

Jean-Marie Van Cutsem
May 3, 20201 min read
35 views
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Surveys : How do I get Started?
How do you monitor the User Experience of all your employees working remotely? As we all know, working from home can be stressful,...

Jean-Marie Van Cutsem
Apr 23, 20201 min read
21 views
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Knowledge : Measuring The Effectiveness
Looks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...

Jean-Marie Van Cutsem
Apr 23, 20201 min read
7 views
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Knowledge : Tagging your knowledge articles
Having the majority of the people in your organization working at home, you want to enable them to find the information that is important...

Jean-Marie Van Cutsem
Apr 23, 20201 min read
21 views
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Knowledge : How do you know what you do not know?
How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...

Jean-Marie Van Cutsem
Apr 23, 20201 min read
8 views
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Analytics : Getting insight in your workforce
Integrating a Digital Analytics tool into your self-service portal enables you to examine detailed information about the visitors. It...

Jean-Marie Van Cutsem
Apr 20, 20201 min read
8 views
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SIAM : Engaging with your suppliers
Is there a better moment than today to evaluate your external service providers? Under normal circumstances, you have regular follow-up...

Jean-Marie Van Cutsem
Apr 20, 20201 min read
4 views
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Cost Control : Keep control of your licenses, not the supplier !
One of the crucial questions today is how organizations manage the license count and cost of their Service Management Platforms....

Jean-Marie Van Cutsem
Apr 20, 20201 min read
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Knowledge : Checking Usage Over Time
Having invested significant effort in developing and supplying additional knowledge articles to enable our remote workforce to maximize...

Jean-Marie Van Cutsem
Apr 20, 20201 min read
8 views
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