Jean-Marie Van Cutsem
Creating your Service Catalog
What is the purpose of a Service Catalog ? The purpose of a Service Catalog is to provide and maintain a single source of consistent...
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Jean-Marie Van Cutsem
Jul 26, 20202 min read
Managing effective IT Security Incident Threats in 4me
Since COVID-19, the US FBI reported a 300% increase in reported cybercrimes (Source) A security incident response plan is a set of...
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Jean-Marie Van Cutsem
May 28, 20201 min read
Returning to the office during COVID19
Reopening offices during COVID19 pandemic is not an easy and simple task as it involved managing a lot of risk. While in most cases...
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Jean-Marie Van Cutsem
May 4, 20202 min read
The new way of license management
Wondering what the impact is of a pandemic on the license count or even what amount of money did I spend this year and did I get the...
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Jean-Marie Van Cutsem
May 3, 20201 min read
User Experience : Using NFC Tags to register a request
Have you ever thought about improving the user experience of creating a request (ticket) for your end-users using their smartphone...
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Jean-Marie Van Cutsem
Apr 23, 20201 min read
Surveys : How do I get Started?
How do you keep track of the User Experience of all your employees working from home? As we all experience, working from home can be...
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Jean-Marie Van Cutsem
Apr 23, 20201 min read
Knowledge : Measuring The Effectiveness
Looks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...
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Jean-Marie Van Cutsem
Apr 23, 20201 min read
Knowledge : Tagging your knowledge articles
Having the majority of the people in your organization working at home, you want to enable them to find the information that is important...
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Jean-Marie Van Cutsem
Apr 23, 20201 min read
Knowledge : How do you know what you do not know?
How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...
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Jean-Marie Van Cutsem
Apr 23, 20201 min read
Think Outside The ITIL Box : How to deal with a Pandemic?
How do you keep track as a company of the number of employees that are infected with the Corona virus ? If you're already using a Service...
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Jean-Marie Van Cutsem
Apr 20, 20201 min read
Analytics : Getting insight in your workforce
Enabling a Digital Analytics tool on your self-service portal allows you to analyze in-depth detail about the visitors. It provides...
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Jean-Marie Van Cutsem
Apr 20, 20201 min read
SIAM : Engaging with your suppliers
Is there a better time than today to put your external service providers to the test? During normal times you have regular follow-up...
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Jean-Marie Van Cutsem
Apr 20, 20201 min read
Cost Control : Keep control of your licenses, not the supplier !
A very important question today is how are organizations handling the license count and cost of their Service Management Platforms ?...
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Jean-Marie Van Cutsem
Apr 20, 20201 min read
Knowledge : Checking Usage Over Time
After having put a lot of effort in creating and providing additional knowledge articles to allow our remote workforce to be as...
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