Jean-Marie Van CutsemFeb 22, 20213 minCreating your Service CatalogWhat is the purpose of a Service Catalog ? The purpose of a Service Catalog is to provide and maintain a single source of consistent...
Jean-Marie Van CutsemJul 26, 20202 minManaging effective IT Security Incident Threats in 4meSince COVID-19, the US FBI reported a 300% increase in reported cybercrimes (Source) A security incident response plan is a set of...
Jean-Marie Van CutsemMay 28, 20201 minReturning to the office during COVID19Reopening offices during COVID19 pandemic is not an easy and simple task as it involved managing a lot of risk. While in most cases...
Jean-Marie Van CutsemMay 4, 20202 minThe new way of license managementWondering what the impact is of a pandemic on the license count or even what amount of money did I spend this year and did I get the...
Jean-Marie Van CutsemMay 3, 20201 minUser Experience : Using NFC Tags to register a requestHave you ever thought about improving the user experience of creating a request (ticket) for your end-users using their smartphone...
Jean-Marie Van CutsemApr 23, 20201 minSurveys : How do I get Started? How do you keep track of the User Experience of all your employees working from home? As we all experience, working from home can be...
Jean-Marie Van CutsemApr 23, 20201 minKnowledge : Measuring The EffectivenessLooks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...
Jean-Marie Van CutsemApr 23, 20201 minKnowledge : Tagging your knowledge articlesHaving the majority of the people in your organization working at home, you want to enable them to find the information that is important...
Jean-Marie Van CutsemApr 23, 20201 minKnowledge : How do you know what you do not know?How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...
Jean-Marie Van CutsemApr 23, 20201 minThink Outside The ITIL Box : How to deal with a Pandemic?How do you keep track as a company of the number of employees that are infected with the Corona virus ? If you're already using a Service...
Jean-Marie Van CutsemApr 20, 20201 minAnalytics : Getting insight in your workforceEnabling a Digital Analytics tool on your self-service portal allows you to analyze in-depth detail about the visitors. It provides...
Jean-Marie Van CutsemApr 20, 20201 minSIAM : Engaging with your suppliersIs there a better time than today to put your external service providers to the test? During normal times you have regular follow-up...
Jean-Marie Van CutsemApr 20, 20201 minCost Control : Keep control of your licenses, not the supplier ! A very important question today is how are organizations handling the license count and cost of their Service Management Platforms ?...
Jean-Marie Van CutsemApr 20, 20201 minKnowledge : Checking Usage Over TimeAfter having put a lot of effort in creating and providing additional knowledge articles to allow our remote workforce to be as...