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    Jean-Marie Van Cutsem
    • Feb 22, 2021
    • 3 min

    Creating your Service Catalog

    What is the purpose of a Service Catalog ? The purpose of a Service Catalog is to provide and maintain a single source of consistent...
    120 views0 comments
    Managing effective IT Security Incident Threats in 4me
    Jean-Marie Van Cutsem
    • Jul 26, 2020
    • 2 min

    Managing effective IT Security Incident Threats in 4me

    Since COVID-19, the US FBI reported a 300% increase in reported cybercrimes (Source) A security incident response plan is a set of...
    52 views0 comments
    Returning to the office during COVID19
    Jean-Marie Van Cutsem
    • May 28, 2020
    • 1 min

    Returning to the office during COVID19

    Reopening offices during COVID19 pandemic is not an easy and simple task as it involved managing a lot of risk. While in most cases...
    20 views0 comments
    The new way of license management
    Jean-Marie Van Cutsem
    • May 4, 2020
    • 2 min

    The new way of license management

    Wondering what the impact is of a pandemic on the license count or even what amount of money did I spend this year and did I get the...
    21 views0 comments
    User Experience : Using NFC Tags to register a request
    Jean-Marie Van Cutsem
    • May 3, 2020
    • 1 min

    User Experience : Using NFC Tags to register a request

    Have you ever thought about improving the user experience of creating a request (ticket) for your end-users using their smartphone...
    31 views0 comments
    Surveys : How do I get Started?
    Jean-Marie Van Cutsem
    • Apr 23, 2020
    • 1 min

    Surveys : How do I get Started?

    How do you keep track of the User Experience of all your employees working from home? As we all experience, working from home can be...
    18 views0 comments
    Knowledge : Measuring The Effectiveness
    Jean-Marie Van Cutsem
    • Apr 23, 2020
    • 1 min

    Knowledge : Measuring The Effectiveness

    Looks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...
    3 views0 comments
    Knowledge : Tagging your knowledge articles
    Jean-Marie Van Cutsem
    • Apr 23, 2020
    • 1 min

    Knowledge : Tagging your knowledge articles

    Having the majority of the people in your organization working at home, you want to enable them to find the information that is important...
    9 views0 comments
    Knowledge : How do you know what you do not know?
    Jean-Marie Van Cutsem
    • Apr 23, 2020
    • 1 min

    Knowledge : How do you know what you do not know?

    How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...
    5 views0 comments
    Think Outside The ITIL Box : How to deal with a Pandemic?
    Jean-Marie Van Cutsem
    • Apr 23, 2020
    • 1 min

    Think Outside The ITIL Box : How to deal with a Pandemic?

    How do you keep track as a company of the number of employees that are infected with the Corona virus ? If you're already using a Service...
    6 views0 comments
    Analytics : Getting insight in your workforce
    Jean-Marie Van Cutsem
    • Apr 20, 2020
    • 1 min

    Analytics : Getting insight in your workforce

    Enabling a Digital Analytics tool on your self-service portal allows you to analyze in-depth detail about the visitors. It provides...
    4 views0 comments
    SIAM : Engaging with your suppliers
    Jean-Marie Van Cutsem
    • Apr 20, 2020
    • 1 min

    SIAM : Engaging with your suppliers

    Is there a better time than today to put your external service providers to the test? During normal times you have regular follow-up...
    2 views0 comments
    Cost Control : Keep control of your licenses, not the supplier !
    Jean-Marie Van Cutsem
    • Apr 20, 2020
    • 1 min

    Cost Control : Keep control of your licenses, not the supplier !

    A very important question today is how are organizations handling the license count and cost of their Service Management Platforms ?...
    3 views0 comments
    Knowledge : Checking Usage Over Time
    Jean-Marie Van Cutsem
    • Apr 20, 2020
    • 1 min

    Knowledge : Checking Usage Over Time

    After having put a lot of effort in creating and providing additional knowledge articles to allow our remote workforce to be as...
    4 views0 comments