Improving service delivery is essential for any organization aiming to enhance customer satisfaction, increase efficiency, and maintain a...

In today’s fast-paced business environment, organizations are increasingly turning to service management platforms to streamline...

What is the purpose of a Service Catalog ? The purpose of a Service Catalog is to provide and maintain a single source of consistent...

Be Prepared: Respond Effectively to Security Incidents A Security Incident Response Plan  is a critical asset for any modern...

Wondering what the impact is of a pandemic on the license count or even what amount of money did I spend this year and did I get the...

Have you ever thought about improving the user experience of creating a request (ticket) for your end-users using their smartphone...

How do you monitor the User Experience of all your employees working remotely? As we all know, working from home can be stressful,...

Looks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...

Having the majority of the people in your organization working at home, you want to enable them to find the information that is important...

How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...

Integrating a Digital Analytics tool into your self-service portal enables you to examine detailed information about the visitors. It...

Is there a better moment than today to evaluate your external service providers? Under normal circumstances, you have regular follow-up...

One of the crucial questions today is how organizations manage the license count and cost of their Service Management Platforms....

Having invested significant effort in developing and supplying additional knowledge articles to enable our remote workforce to maximize...