What is the purpose of a Service Catalog ? The purpose of a Service Catalog is to provide and maintain a single source of consistent...

Since COVID-19, the US FBI reported a 300% increase in reported cybercrimes (Source) A security incident response plan is a set of...

Reopening offices during COVID19 pandemic is not an easy and simple task as it involved managing a lot of risk. While in most cases...

Wondering what the impact is of a pandemic on the license count or even what amount of money did I spend this year and did I get the...

Have you ever thought about improving the user experience of creating a request (ticket) for your end-users using their smartphone...

How do you keep track of the User Experience of all your employees working from home? As we all experience, working from home can be...

Looks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...

Having the majority of the people in your organization working at home, you want to enable them to find the information that is important...

How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...

How do you keep track as a company of the number of employees that are infected with the Corona virus ? If you're already using a Service...

Enabling a Digital Analytics tool on your self-service portal allows you to analyze in-depth detail about the visitors. It provides...

Is there a better time than today to put your external service providers to the test? During normal times you have regular follow-up...

A very important question today is how are organizations handling the license count and cost of their Service Management Platforms ?...

After having put a lot of effort in creating and providing additional knowledge articles to allow our remote workforce to be as...