Analytics : Getting insight in your workforce

Integrating a Digital Analytics tool into your self-service portal enables you to examine detailed information about the visitors.

It offers valuable insights that help you comprehend the behavior of your workforce, whether remote or in-office. Especially during the pandemic, but also during regular operations, you gain useful data on visitor behavior, peak activity times, device types used, and their actual work locations.

This information empowers your organization to be more adaptive and proactive. For instance, you can easily adjust the ServiceDesk hours to align with when people begin their day and log off in the evening.

Security and customer experience teams will appreciate these insights for identifying unusual screen resolutions or the use of non-compliant or outdated web browsers, which can directly affect the user experience and security of your self-service portal.

For those concerned about privacy, no personally identifiable information is logged—only session data. These analytics tools now provide more insights about your workforce than your internal IT department does.

Setting up takes less than 10 minutes.

When it Works4me then it works4you

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