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Think Outside The ITIL Box : How to deal with a Pandemic?
How do you keep track as a company of the number of employees that are infected with the Corona virus ? If you're already using a Service...
Jean-Marie Van Cutsem
Apr 23, 20201 min read
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Analytics : Getting insight in your workforce
Enabling a Digital Analytics tool on your self-service portal allows you to analyze in-depth detail about the visitors. It provides...
Jean-Marie Van Cutsem
Apr 20, 20201 min read
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Cost Control : Keep control of your licenses, not the supplier !
A very important question today is how are organizations handling the license count and cost of their Service Management Platforms ?...
Jean-Marie Van Cutsem
Apr 20, 20201 min read
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Knowledge : Checking Usage Over Time
After having put a lot of effort in creating and providing additional knowledge articles to allow our remote workforce to be as...
Jean-Marie Van Cutsem
Apr 20, 20201 min read
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