Jean-Marie Van CutsemApr 23, 20201 minKnowledge : Measuring The EffectivenessLooks like the publication has been a success, you can clearly see the uptake in successful conversion of searches into knowledge that...
Jean-Marie Van CutsemApr 23, 20201 minKnowledge : Tagging your knowledge articlesHaving the majority of the people in your organization working at home, you want to enable them to find the information that is important...
Jean-Marie Van CutsemApr 23, 20201 minKnowledge : How do you know what you do not know?How do you know what you don't know during these times of 'Remote Working' while having less control over your workforce ? In another...
Jean-Marie Van CutsemApr 20, 20201 minKnowledge : Checking Usage Over TimeAfter having put a lot of effort in creating and providing additional knowledge articles to allow our remote workforce to be as...