Knowledge : Tagging your knowledge articles
Having the majority of the people in your organization working at home, you want to enable them to find the information that is important to them while struggling with their home network and collaboration tools as easily and as fast as possible around the clock.
Modern Service Management Tools allow the tagging of information that makes it easy to find the correct information with one keyword.
It is as easy as adding hashtags to articles in LinkedIn !
If it Works4Me then it Works4You