Is there a better time than today to put your external service providers to the test?
During normal times you have regular follow-up moments when they schedule the contractual agreed monthly Service Level meetings in your offices but today a virtual meeting via Skype or Zoom is the closest we can get to meeting up with our external suppliers.
Exchanging lengthy reports, powerpoint style whilst having to argue about SLA and performance breaches is maybe not the best use of your time at the moment.
You will have to do this over and over and over with each of your external providers.
A SIAM based Service Management Tools will get rid of these lengthy and unproductive meetings as it comes out of the box with SIAM ready reports to put you into control of your internal and external service providers.
Multi sourcing suddenly feels like managing one provider !
When it Works4me then it works4you
