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  • Writer's pictureJean-Marie Van Cutsem

Think Outside The ITIL Box : How to deal with a Pandemic?

How do you keep track as a company of the number of employees that are infected with the Corona virus ?

If you're already using a Service Management tool then the time has come to move away from ITSM and grow up to ESM (Enterprise Service Management).

Step 1 : Create an intelligent Intake Form and publish it to all your employees

Step 2 : Create a Dashboard with relevant information to take decisions

Step 3 : Send out a communication / Survey to all your employees

Step 4 : Use the COVID19 Tracker to report on progress

If it Works4Me then it Works4You

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