Think Outside The ITIL Box : How to deal with a Pandemic?
How do you keep track as a company of the number of employees that are infected with the Corona virus ?
If you're already using a Service Management tool then the time has come to move away from ITSM and grow up to ESM (Enterprise Service Management).
Step 1 : Create an intelligent Intake Form and publish it to all your employees
Step 2 : Create a Dashboard with relevant information to take decisions
Step 3 : Send out a communication / Survey to all your employees
Step 4 : Use the COVID19 Tracker to report on progress
If it Works4Me then it Works4You